Vivtone is a US-based direct-to-consumer hearing aid brand operating at vivtone.com. The company specializes in FDA-registered over-the-counter (OTC) hearing aids designed for adults with mild to moderate hearing loss. By selling exclusively online and bypassing traditional audiologist channels, Vivtone offers hearing technology starting at $199 — a fraction of the $3,000–$7,000 typically charged for prescription devices.
The product lineup covers several form factors to suit different needs and preferences. Options include Completely-in-Canal (CIC) models like the Supermini for near-invisible wear, Behind-the-Ear (BTE) models such as the best-selling Lucid508, Bluetooth-enabled aids for smartphone streaming, and waterproof RIC devices. All models feature advanced digital chips and come pre-programmed, meaning no clinic visit is required before use.
Every purchase includes free standard shipping from US warehouses in North Carolina or California, with delivery typically taking 2–7 business days. Vivtone backs all orders with a 45-day money-back guarantee and a 1-year warranty. The company also advertises lifetime expert support with audiology assistance available by phone, with customer service reachable at (833) 938-1277 Monday through Friday, 7:30 AM to 4:45 PM CST.
Shipping is available throughout the continental United States only. Customers in Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands, and military postal addresses are currently excluded from service. Orders ship via USPS, UPS, FedEx, DHL, or Amazon Logistics depending on availability and location.
- Price range: From $199 per pair
- Trial period: 45-day money-back guarantee
- Warranty: 1 year
- Shipping: Free standard shipping, US only
- FDA status: Registered OTC hearing aids
- Support: Phone, email (support@vivtone.com), lifetime expert assistance
Vivtone also provides an online hearing test, a product comparison tool, and detailed user guides to help customers select and use their devices without professional assistance. An affiliate program and track-order portal further support the customer experience.