Section 1
Our commitment to accuracy
Trusted Buyer Report holds itself to a high standard of factual accuracy. When we fall short — and sometimes we do — we believe the right response is to correct the record promptly, openly, and without spin.
We do not delete errors silently. We do not rewrite history. We do not ignore challenges from readers, brands, or third parties. Every correction is documented on the article itself and logged publicly in our corrections log below.
This policy applies to all content on trustedbuyerreport.com: store reviews, product comparisons, buying guides, blog articles, and AI-assisted summaries.
Our promise: If you submit a correction that our editorial team confirms is valid, we will correct the article, add a labeled correction notice, update our log, and notify you — all within 5 business days.
Section 2
Types of corrections
We classify corrections into four categories, each with a different response time and visibility level:
Critical factual error
A claim that is demonstrably false and could directly mislead a purchasing decision. E.g., wrong return window, incorrect pricing, false safety claim.
Fixed within 24 hours
Significant factual error
A material inaccuracy that affects the article's conclusions but is not immediately safety-relevant. E.g., wrong score rationale, outdated policy described as current.
Fixed within 3 business days
Minor error or clarification
Typos, imprecise phrasing, outdated statistics that do not change the article's core conclusions. E.g., wrong founding year, slightly off product count.
Fixed within 5 business days
Score dispute
A challenge to a store's overall score or sub-score rating. Handled under our separate
score dispute process — more thorough, up to 10 business days.
Section 3
Our review process
Every correction request follows the same structured process regardless of who submits it — reader, brand, or advertiser:
Submission received & acknowledged
Your correction request is logged with a reference number. You receive an email confirmation that we have received it and an estimated response date.
Within 1 business day
Independent editorial review
A senior editor who did not write the original article reviews your claim against primary sources — store policies, product specs, official documentation. The reviewing editor has no commercial relationship with the store in question.
2–5 business days depending on type
Decision made & outcome communicated
We reach one of three outcomes: (a) Confirmed — the error is valid and we correct the article; (b) Partial — part of the claim is valid and we update accordingly; (c) Not upheld — we found no factual error and explain our reasoning. In all cases, we email you the outcome with our rationale.
Article updated & correction labeled
If confirmed, the article is corrected and a clearly labeled correction notice is added (see Section 5). The correction is logged publicly in our corrections log on this page.
Escalation (if disputed)
If you disagree with a "not upheld" outcome, you may request escalation to our Editor-in-Chief. Escalation decisions are final. We do not change scores or verdicts based on commercial pressure — only on factual evidence.
Escalation response within 10 business days
Section 4
What we will and won't do
Our corrections policy has firm boundaries. Understanding them upfront saves time for everyone:
We will
Correct verifiable factual errors promptly
Add a labeled correction notice to the article
Log all confirmed corrections publicly
Notify you of the outcome with our reasoning
Update outdated information when it materially affects conclusions
Reconsider a score if new factual evidence changes the assessment
We won't
Remove a negative review because a brand requests it
Change a score due to commercial pressure or advertising spend
Silently edit articles without a labeled correction notice
Treat paid advertisers' requests differently to anyone else's
Change a verdict because it is unpopular or disputed without evidence
Delete an article to avoid accountability
We receive correction requests from brands and advertisers. These are evaluated by the same process as reader requests — our commercial relationships play no role in editorial decisions. If they did, our reviews would be worthless.
Section 5
How corrections are labeled on articles
When an article is corrected, we add a clearly visible notice at the point of correction and at the top of the article. The notice includes:
- The date the correction was made
- A plain-language description of what was incorrect
- What the corrected information is
- Where appropriate, an acknowledgment of who identified the error
Example of a correction notice
Correction — May 3, 2026
An earlier version of this article stated that Store X offers a 60-day return window. The correct return window is 30 days for most items and 60 days for members of their loyalty programme. The article has been updated to reflect this. We thank the reader who brought this to our attention.
The original incorrect text is not preserved in the article body — we do not want readers to encounter false information. The correction notice provides sufficient context about what changed.
Challenging a store's overall score or sub-score is a more involved process than correcting a factual error, because scores represent editorial judgment — not simple facts. We treat score disputes seriously and give them the time they deserve.
Grounds for a score dispute
We will reconsider a score only if you provide:
- New factual evidence that materially changes the basis on which the score was assigned (e.g., a significant policy change since the review was published)
- Evidence that our data was wrong — for example, that we misread a return policy or tested a product that is no longer representative of the current version
- Evidence of a systematic error in how a sub-score was calculated
Grounds we will not act on
- Disagreement with our editorial judgment where the facts are not in dispute
- A request to raise a score without new evidence, regardless of who is asking
- A commercial relationship (advertising, affiliate partnership) between the store and our site
Scores are reviewed automatically every 90 days as part of our standard refresh cycle. If a store has improved materially, our next scheduled review will reflect that — you do not necessarily need to submit a dispute.
Section 7
Recent corrections log
All confirmed corrections are listed here in reverse chronological order. This log is updated within 24 hours of any correction being applied to an article.
Section 8
Submit a correction
Related policies:
