Velowave is an electric bike brand operating at velowavebikes.com, offering a wide range of adult eBikes including fat tire, step-thru, commuter, utility, and mountain electric bicycles. The company markets directly to consumers online and also supports a dealer network accessible through a store locator on their website.
The Velowave lineup includes popular models such as the Ranger 3.0 Fat Tire, Ranger 3.0 Step-Thru, Forest SM/XM, Brawny XM, Breeze T, Grace 2.0, and Pony, among others. Each bike is categorized to help riders find the right fit — whether they need a rugged off-road capable fat tire eBike or a lightweight commuter model for daily use.
- Free Shipping: All eBikes ship free within the US.
- 2-Year Warranty: Every bike is backed by a 2-year manufacturer warranty.
- 14-Day Returns: Customers have 14 days to initiate a return after purchase.
- Multi-Bike Discount: Buying 2 or more eBikes saves an additional $100.
- Dealer Network: Physical dealer locations are available via the store locator for in-person purchases and service.
Velowave holds a 3.5 out of 5 rating on Trustpilot based on 225 reviews, indicating a mixed but generally acceptable customer experience. Shoppers report appreciating the free shipping and warranty coverage, though some experiences with customer support appear to vary. The brand also operates a secondary brand, Veefa Bike, accessible from the same website header.
Customer support is available Monday through Friday, 9 AM to 6 PM PST, reachable by phone at 425-873-8866 or by email at support@velowavebikes.com. A Zendesk-based support ticket system is also available for non-urgent inquiries. For shoppers comparing eBike brands, Velowave presents a compelling option for those prioritizing warranty length and free shipping without needing premium brand recognition.