PetPivot is a US-based online pet technology retailer operating at petpivot.com, specializing in the AutoScooper line of automatic self-cleaning cat litter boxes. The brand's flagship products — the AutoScooper 11 and AutoScooper 12 Lite — are designed to eliminate manual scooping through an automatic post-use cleaning cycle. With over 1 million units sold, PetPivot has established a notable presence in the smart pet care market.
The AutoScooper features a multi-layer Safety System™ that continuously monitors movement and pauses operation to protect cats during cleaning cycles. The product is engineered to fit in a variety of home spaces including bedrooms, bathrooms, laundry rooms, living rooms, and studio apartments, making it versatile for different living situations. The store carries the AutoScooper main unit along with compatible accessories such as waste bags, litter base pads, waste containers, support legs, and power adapters.
PetPivot holds a BBB A rating and is BBB accredited, indicating a commitment to resolving customer complaints and maintaining transparent business practices. The store's customer support is handled via email at support@petpivot.com, and resources including a User Guide, FAQ, Order Tracking portal, and Returns & Warranty page are available on-site. New customers can receive 10% off their first order by signing up for the email list, and seasonal promotions such as a 20% Memorial Day discount are regularly offered.
The return policy allows 30 days from receipt to initiate a return on the main AutoScooper unit, provided it is returned in original packaging, cleaned, and with all accessories included. Refunds are processed within 3–5 business days after warehouse inspection. Notably, hygiene-related accessories (waste bags, litter base pads, etc.) are final sale and non-returnable due to health and sterility standards. Unauthorized returns are not tracked and will not be refunded, so customers must contact support before sending anything back.
- Products: AutoScooper 11, AutoScooper 12 Lite, and compatible accessories
- BBB Status: A rating, Accredited
- Returns: 30-day window on main unit; accessories are non-returnable
- Refund Timeline: 3–5 business days after inspection
- Email Discount: 10% off first order with newsletter signup
- Support: Email at support@petpivot.com