Jackery is a leading manufacturer of portable power stations, solar generators, and solar panels, founded in 2012 and headquartered in the United States. With over 7 million units sold and recognition from more than 200 media outlets globally, Jackery has established itself as one of the most trusted names in clean, portable energy solutions for both home and outdoor use.
The product lineup spans a wide range of capacities and use cases. Entry-level options like the Explorer 300D ($219) are ideal for camping and small device charging, while mid-range units like the Explorer 2000 Plus feature LiFePO4 battery chemistry for enhanced longevity. At the high end, the Whole-Home Backup Kit 5000 Plus delivers 20kWh of capacity at $9,999, designed to power an entire home during outages. Solar generator bundles pair power stations with Jackery's SolarSaga panels for fully off-grid charging capability.
- Solar Generators: Bundled power station + solar panel kits for plug-and-play solar energy
- Portable Power Stations: Standalone units from 288Wh to 5040Wh capacity
- Solar Panels: SolarSaga series including the flagship 500W panel
- Battery Packs: Expansion batteries compatible with select Explorer models
- Accessories: DC extension cables, connectors, adapters, and car charging cables
Jackery's customer benefits include free and fast delivery, a 30-day price guarantee, up to a 5-year free warranty, and buy now pay later financing options via Affirm. A self-service portal allows customers to track orders, submit returns, extend warranties, and register for home backup installation services. The Jackery Member Club provides loyalty rewards, and the brand also offers special discounts for key workers, seniors, and students.
Customer support is available via phone and SMS at 1-888-502-2236 (US & Canada, Mon–Fri 9AM–6PM PST), email at hello@jackery.com, and through a pre-sale AI chat on the website. A comprehensive help center covers product troubleshooting, order management, shipping, warranty claims, and general FAQs. Jackery also runs a community storytelling platform called Jackery Stories, showcasing real-world use cases from off-grid living to home backup and RV travel.