GhostBed is a direct-to-consumer mattress and bedding brand operating at ghostbed.com, positioning itself as a provider of luxury cooling sleep products at below-market prices. The brand was founded by Marc Werner and draws on 20+ years of mattress industry experience through its sister brand Nature's Sleep. GhostBed is celebrating its 10th anniversary and reports over 4 million happy customers and more than 100,000 five-star reviews.
The product lineup is organized into several tiers. The GhostBed Collection includes Comfort, Signature, and Luxe models in both foam and hybrid configurations, covering firmness options from Medium to Medium-Firm. The entry-level Comfort Foam (Queen: $799) features ProCore™ zoned support, while the flagship Luxe Foam (Queen: $1,799) adds 5x cooling, graphite-infused temperature regulation, and ProCore Elite™ technology. A Wellness Collection includes Venus Williams Legend and Massage series, plus the GhostBed 3D Matrix®. RV-specific mattresses are also available.
- All-Foam models: body-cradling pressure relief, superior motion isolation — best for couples and those who prefer a contouring feel.
- Hybrid models: coil-supported bounce with cushioning, reinforced edges — best for side sleepers, combination sleepers, and heavier body types.
- Bundles: save $200 on mattress bundles including adjustable bases, bed frames, and bedding sets.
- Financing: available at $0 down and 0% APR.
GhostBed promotes a 101-Night Sleep Trial and emphasizes fast fulfillment, with most orders arriving within 2–5 business days. White Glove Setup (delivery and installation) is offered as an optional upgrade. The brand is endorsed by Consumer Reports (Recommended Mark displayed on homepage) and has been reviewed positively by GoodBed. Physical retail locations are listed via a Stores page.
Customer support is available by phone at (954) 371-2004, live chat, email, and appointment booking. Support hours are Monday–Friday 9am–10pm EST, Saturday 10am–5pm EST, and Sunday 11am–8pm EST. The site is protected by Norton Shopping Guarantee and uses accessiBe for accessibility compliance. Note: dedicated shipping policy and return policy pages returned 404 errors at time of review, so full written terms could not be independently verified.