Chewy is one of the largest online pet retailers in the United States, offering an extensive catalog of products and services for dogs, cats, birds, fish, reptiles, small animals, and horses. Accessible at chewy.com, the platform is designed to be a one-stop destination for pet owners, covering everything from everyday food and treats to specialty pharmacy medications and professional vet care services.
The product range at Chewy spans several major categories including dry and wet food, fresh food and toppers, veterinary diets, vitamins and supplements, flea and tick treatments, grooming supplies, leashes, collars, harnesses, beds, crates, and an extensive toy selection. Chewy also carries its own private label brand, Chewy Made, alongside popular national brands such as Purina Pro Plan, Hill's Science Diet, and Blue Buffalo.
- Pharmacy Services: Chewy operates a dedicated pharmacy for dogs, cats, horses, and exotic animals, including compounded medications tailored to individual pet needs.
- Connect with a Vet: Customers can access virtual veterinary consultations 24/7 through the Connect with a Vet service.
- CarePlus: Chewy offers pet insurance and wellness plans under the CarePlus program, providing financial protection for unexpected health costs.
- Chewy Vet Care: Physical veterinary clinic locations are available under the Chewy Vet Care brand for in-person pet health services.
Chewy places a strong emphasis on customer support, offering 24/7 assistance via live chat and a dedicated phone line at 1-800-672-4399. Customers can also track orders through their account portal. The platform supports both a desktop website and a mobile app (available via deep link promotions on the site), making it easy to shop and manage subscriptions on the go.
In addition to retail, Chewy is committed to animal welfare through its Give Back program. Customers can donate to rescues, find adoptable pets, and shelters and rescues can join Chewy's partner network. This community-focused approach differentiates Chewy from purely transactional competitors. Chewy primarily serves US-based customers, with a separate Canadian site available at chewy.com/ca for shoppers in Canada.