American Water Resources (AWR), accessible at awrusa.com, is a home protection services company that provides subscription-based warranty plans for water lines, sewer lines, and other home utility infrastructure. Administered by American Water Resources, LLC and provided by Oncourse Home Solutions, LLC, the company serves homeowners across the United States with a focus on protecting against unexpected and costly utility line repair bills.
AWR distinguishes itself through direct municipal partnerships, working alongside organizations such as the New York City Department of Environmental Protection and the Orlando Utilities Commission to deliver co-branded protection programs to local homeowners. This municipal collaboration gives AWR a unique position in the home warranty market, as residents in partner cities may receive plan offers directly through their utility providers. It is important to note that American Water Resources is not owned by American Water but operates under a licensed trademark.
On Trustpilot, Awrusa holds a 4 out of 5 star rating based on 468 verified reviews, indicating a generally positive customer experience. Reviewers commonly highlight the value of having coverage in place when unexpected water or sewer line failures occur, as these repairs can cost thousands of dollars without a protection plan. Some negative feedback points to claim processing times and coverage limitation disputes, which prospective customers should review carefully before enrolling.
- Plans Available: Water line, sewer line, and combination home protection plans
- Service Area: United States, including special municipal partnership zones
- Customer Support: Available by phone at +1-855-800-5195
- Regulatory Notes: In California, contracts are provided by Virginia Surety Company, Inc.; in Virginia, plans are administered as insurance policies
Prospective customers can file claims, shop plans, and manage accounts through the AWR website or by contacting customer service directly. The company's footer references a Better Business Bureau accreditation badge, linking to an NJ-based BBB profile for American Water Resources, LLC. Overall, AWR is best suited for homeowners in areas with aging infrastructure who want predictable monthly costs instead of surprise repair expenses.