Autelenergy (store.autelenergy.com) is the official direct-to-consumer online store for Autel Energy's lineup of home EV chargers and accessories. The store serves customers in the United States and Canada, offering free shipping on all orders with no minimum purchase threshold stated.
The product catalog centers on Level 2 EV charging stations across multiple amperage tiers:
- 40A Plug-in Connection: AC Lite 40A — ideal for renters or those preferring a plug-in setup
- 50A Hardwired Connection: AC Lite 50A, AC Elite 50A, and AC Single 50A — suitable for most home installations
- 50A NACS (Tesla): AC Lite 50A for Tesla — compatible with Tesla's Native AC Charging Standard
- 80A Hardwired Connection: MaxiCharger AC Home 80A (19.2 kW) — the highest-output home charger in the lineup
- Accessories: RFID charge cards (2-pack), J1772 replacement cables, nozzle holster dock & J-hook combo, and the Autel Cloud System for remote management
Beyond EV charging, Autelenergy also sells an Autel Solar Wireless Security Camera 4-cam kit, expanding slightly into the smart home security space. The store supports a referral program and an affiliate program, providing savings opportunities for returning or referring customers. A Find Rebate page helps shoppers locate local utility and government incentives that may reduce the effective purchase price of an EV charger.
From a trust perspective, Autelenergy holds a Trustpilot rating of 3/5 based on 161 verified reviews, indicating a split customer experience. No BBB rating was found at the time of this review. Notably, the store's dedicated shipping policy, return policy, and FAQ pages all returned 404 errors, meaning shoppers must contact support directly for policy details — a transparency gap worth noting before purchasing.
Support is accessible via a Help Center page and a Contact Us page on the site. The store operates in both USD and CAD currencies, and social media channels are maintained on Facebook, Instagram, X (Twitter), and YouTube, providing additional avenues for product updates and customer engagement.