PetSmart Review 2026

PetSmart is one of North America's largest specialty pet retailers, operating more than 1,650 stores across the United States, Canada, and Puerto Rico. Founded in 1986, the company has grown from a single pet supply store into a comprehensive destination for pet owners seeking food, accessories, grooming services, training classes, and veterinary care all under one roof. Its website, petsmart.com, extends the in-store experience with a broad online catalog available for home delivery or in-store pickup.

The product range at PetSmart covers virtually every category a pet owner might need. Dog and cat supplies make up the core of the business, including premium and prescription pet foods, toys, beds, collars, leashes, and health products. Beyond cats and dogs, PetSmart also stocks supplies for fish and aquariums, birds, small animals such as rabbits and hamsters, and reptiles, making it a versatile option for multi-pet households or hobbyists with less common pets.

One of PetSmart's key differentiators from purely online competitors is its in-store services network. Many locations house grooming salons offering bathing, haircuts, nail trims, and teeth brushing. PetSmart also partners with Banfield Pet Hospital and other veterinary providers to offer wellness exams, vaccinations, and preventive care at clinic locations inside stores. Puppy and dog training classes led by certified trainers are another valued in-store service.

• Treats loyalty program: PetSmart's rewards program allows customers to earn points on purchases redeemable for future savings.
• Repeat delivery: Subscription-style repeat delivery options on food and essentials may offer convenience and potential discounts.
• Wide brand selection: Carries major brands including Hill's Science Diet, Royal Canin, Purina, Blue Buffalo, and many more.

For shoppers who prefer online convenience, petsmart.com offers features such as same-day delivery in eligible areas, buy online and pick up in store, and a searchable product catalog with filtering by pet type, brand, and life stage. While independent review platform ratings such as Trustpilot and BBB scores were not available at the time of this analysis, PetSmart's scale, longevity, and physical store presence provide a degree of established credibility. Consumers are advised to check current promotions, shipping thresholds, and return terms directly on the website before purchasing.