Our Honest Review of Instacart
Instacart is a same-day grocery delivery and pickup platform connecting shoppers to 1,000+ local retailers across the US.
What Instacart does well
New users get $0 delivery fees on their first 3 orders. Create a free account to take advantage of this offer before com...
Ordering during weekday mornings typically means faster shopper assignment, better item availability, and fewer substitu...
If items are missing, wrong, or damaged, report them through the Instacart app as soon as your order arrives. Prompt rep...
Room for improvement
How Instacart compares
Frequently asked questions
Is Instacart legit?
Yes, Instacart is a well-established grocery delivery platform founded in 2012 and headquartered in San Francisco, CA. Trustpilot and BBB ratings were not available in our data sources, but the platform partners with major national retailers including Costco, ALDI, CVS, and Sam's Club.
Does Instacart offer free delivery?
New customers receive $0 delivery fees on their first 3 orders. Instacart+ members enjoy ongoing free delivery on qualifying orders. Standard service fees may still apply regardless of delivery fee status.
What is Instacart's return policy?
Instacart does not operate a standard return policy. Issues with missing, wrong, or damaged items are resolved through the in-app help center or customer support on a case-by-case basis.
How do I apply an Instacart promo code?
Promo codes can typically be entered during checkout or redeemed through the Instacart app's promotions section. Visit instacart.com/promos-and-coupons for current offers.
What payment methods does Instacart accept?
Instacart accepts major credit and debit cards, EBT/SNAP benefits at eligible stores, Instacart gift cards, PayPal, Apple Pay, and Google Pay.